Privacy Policy

At WabOS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business Operating System platform.

1. Information We Collect

1.1 Information You Provide

When you register for WabOS, we collect:

• Account Information: Name, business name, email address, phone number, business address
• Business Information: Business type, products/services, WhatsApp Business number
• Payment Information: Mobile money account details, transaction history
• Customer Data: Information about your customers that you input into the system

1.2 Automatically Collected Information

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Approximate location based on IP address
• Cookies: We use cookies to enhance your experience (see Cookie Policy)

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Process transactions and send transaction notifications
• Send administrative information, updates, and security alerts
• Respond to customer service requests and support needs
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Develop new features, products, and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf:

• Payment processors (Airtel Money, MTN Mobile Money, Zamtel Kwacha)
• WhatsApp Business API providers
• Cloud hosting services
• Analytics providers
• Customer support tools

3.2 Business Transfers

If WabOS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

6. Your Rights

Under Zambian data protection laws, you have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@wabos.zm

7. Children's Privacy

WabOS is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Zambia. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of WabOS after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: