How Can We Help You?
Find answers to common questions and learn how to get the most out of WabOS
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Getting Started
Learn the basics and set up your account
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Features Guide
Explore all WabOS features in detail
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Troubleshooting
Fix common issues quickly
Troubleshooting
WhatsApp messages not being received
If you're not receiving messages, try these steps:
- Check your WhatsApp Business number is verified
- Ensure your phone has internet connection
- Restart the WabOS dashboard
- Verify webhook connection in Settings → Integrations
- Contact support if issue persists
Payment not reflecting in my account
Payments are usually instant, but sometimes delays occur:
- Check if payment was completed by customer
- Verify your mobile money account details are correct
- Mobile money provider delays (usually resolved within 5 minutes)
- Check transaction history in your mobile money app
Still not received? Contact us with transaction ID
Can't log into my account
Try these solutions:
- Click "Forgot Password" to reset your password
- Clear your browser cache and cookies
- Try a different browser
- Ensure Caps Lock is off
- Check your email for password reset link